Rebuild the parts of your operation that growth has outpaced

Who it is for

Founder-led businesses where demand is healthy but delivery is under strain

Typically 10 to 150 people, with several teams, sites, markets or delivery stages. The business works, but it works because a few people hold it together.

Signs you need it

• The same problems resurface every month, handled by the same few people.

• Roles overlap, so work is either duplicated or dropped.

• You cannot see performance without asking someone to build a report.

• Onboarding depends on shadowing whoever has time.

• Margin is slipping and you cannot say exactly where.

What is included

What you get

Operational diagnostic

Interviews, process walk-throughs and a data review to find the structural constraint.

Process maps

Your core delivery workflows mapped end to end, with handoffs and owners made explicit.

Org structure and decision rights

Role definitions and clear rules on who decides what, so routine decisions stop escalating.

SOPs and playbooks

Written for the people who do the work, and short enough to be used.

KPIs and dashboard spec

A small set of measures and a simple dashboard, built on tools you already have where possible.

Leadership cadence

Weekly, monthly and quarterly reviews with agendas, inputs and owners, plus a handover pack.

How it works

Four phases, one accountable lead

Weeks 1 to 2

Diagnose

Find the structural constraint and agree priorities with you.

Weeks 3 to 5

Design

New ownership, processes and measures, built with your team.

Weeks 6 to 10

Embed

Run the new model live and adjust what does not work.

Weeks 11 to 12

Hand over

Documentation, training and a 30-day check-in.

Outcomes

What changes

• Clear ownership, so fewer decisions come back to you.

• Repeatable delivery that does not depend on specific individuals.

• Visible performance your team reviews without prompting.

• A documented operation that makes the next hire faster to onboard.

Timeline

8 to 12 weeks depending on scope. The fee is fixed and agreed before any work starts.

Related work

Case study: a branding and production studio takes its director out of daily decisions →

FAQ

Common questions

How much of my team's time does this take?

Expect 2 to 3 hours a week from you and short working sessions with the people who own each process.

Will you replace our software?

Rarely. We configure what you have first and only recommend new tools when the current ones block the operating model.

We have tried documenting processes before. Why would this stick?

Documentation fails when ownership and cadence are missing. We fix those first, so the documents stay in use.

What happens after 12 weeks?

You own everything we built. Some clients add an optional fixed-term monthly review; most do not need to.

Tell us where the operation is under strain

A 30-minute call. If we are not the right fit, we will say so.